Effective date: October 10, 2018
Your privacy is critically important to us. At The Open Mic, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
- We help protect you from overreaching government demands for your personal information.
- We aim for full transparency on how we gather, use, and share your personal information.
Who We Are and What This Policy Covers
Howdy! We are an online community designed for freelance translators and interpreters, as well as people who’re looking for freelance translators and interpreters. We offer a blogging platform to our registered members (translators and interpreters) and strongly believe in promoting the image of our profession.
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
Information We Collect
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.
We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
- Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a TheOpenMic.co account to provide a username, first and last name and email address–and that’s it.
- Public Profile Information: If you have an account with us, we collect the information that you provide for your public profile. For example, if you have a TheOpenMic.co account, your username is part of that public profile, along with any other information you put into your public profile, such as a photo or description of the types of services your provide, you contact details or information in your My Biography and Experience section. Your public profile information is public by default so please keep that in mind when deciding what information you would like to include. We, however offer you a set of features that allow you to control your profile privacy from your Account Settings screen, making your profile visible to just you, your followers or only people who you follow on TheOpenMic.co.
- Transaction and Billing Information: If you buy something from us, for example, a sponsorship package in order to become an official sponsor of The Open Mic, you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
- Content Information: Depending on the Services you use, you may also provide us with information about you in draft and published content. For example, if you write an article that includes biographic information about you, we will have that information, and so will anyone with access to the Internet if you choose to publish the post publicly on TheOpenMic.co or any other our site. This might be obvious to you…but it’s not to everyone!
- Communications With Us (Hi There!): You may also provide us information when you respond to surveys, communicate with our Support Team about a support question, or post a question in our public forums.
Information We Collect Automatically
We also collect some information automatically:
- Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your profile on our websites.
- Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on a site, in other words, who did what, when and to what thing on a site (e.g., [TheOpenMic.co username] deleted “[title of post]” at [time/date]). We also collect information about what happens when you use our Services (e.g., page views, support document searches at https://theopenmic.co/knowledge-base/, and interactions with other parts of our Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (when, for example, you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.
- Interactions with Other Users’ Sites: We collect some information about your interactions with other users’ content on our sites while you are logged in to your account with us, such as the fact that you commented on a particular post, so that we can, for example, recommend posts we think may interest you. As another example, we collect information about the comments you make while logged in to your account, and use that information to, for example, show your comments in your TheOpenMic.co profile.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you create or log into your TheOpenMic.co account through another service (like Google) or if you connect your website or account to a social media service (like Twitter) through our Identity Verification feature, we will receive information from that service (such as your username, and basic profile information, including your name and profile photo) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.
We may also get information, such as a mailing address, from third party services about individuals who are not yet our users (…but we hope will be!), which we may use, for example, for marketing and advertising purposes like postcards and other mailers advertising our services.
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Services–for example, to set up and maintain your account, host your website, backup and restore your website, or charge you for any of our paid Services;
- To further develop and improve our Services–for example by adding new features that we think our users will enjoy;
- To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze who continue to use our Services after a certain length of time;
- To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of The Open Mic and others, which may result in us declining a transaction or the use of our Services;
- To communicate with you, for example through an email, about offers and promotions offered by The Open Mic and others we think will be of interest to you, solicit your feedback, or keep you up to date on The Open Mic and our products and to help you get the most our of your The Open Mic account; and
- To personalize your experience using our Services, provide content recommendations (for example, through our “You might also enjoy reading these articles” feature or through your personal feed of articles from people you follow on our platform), target our marketing messages to groups of our users (for example, those who have a particular account type with us or have been our user for a certain length of time), and serve relevant advertisements.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a purchase; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
No Children Under Age 18
How We Share Information
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers), and companies that make products available on our websites (such as the extensions on WooCommerce.com), who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
- Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of The Open Mic, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your site through our Identity Verification feature.
- Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
- Published Support Requests: And if you send us a request (for example, via a support forum or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information Shared Publicly
Information that you choose to make public is–you guessed it–disclosed publicly.
That means, of course, that information like your public profile, articles, forum posts, and other content that you make public on our website, and your comments on other people’s articles, are all available to others–and we hope you get a lot of views!
For example, the photo that you upload to your public profile, or a default image if you haven’t uploaded one, is your Avatar. Your Avatar, along with other public profile information, will display with the comments and posts that you make on other users’ articles or our forum and other sites while logged in to your TheOpenMic.co account. Your Avatar + public profile information may also display with your comments in your profile or underneath the articles that your publish on our website.
We also have an private directory of all our members available to all our registered members (you may choose to hide yourself from all our directories but in that case other members and potential customer might not be able to contact you on our site).
Public information may also be indexed by search engines or used by third parties.
Please keep all of this in mind when deciding what you would like to share.
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.
For example, we keep the web server logs that record information about a visitor to one of The Open Mic’s websites, such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to The Open Mic’s websites and investigate issues if something goes wrong on one of our websites.
As another example, when you delete a post, an article, or comment from our sites, they may stay in a Trash folder for thirty days just in case you change your mind and would like restore that content–because starting again from scratch is no fun, at all. After the thirty days are up, the deleted content may remain on our backups and caches until purged. If you want to restore an accidentally deleted content, please open a support ticket and we’ll see what we can do.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks. The information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
You have several choices available when it comes to information about you:
- Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services, for example, being featured in our directory of translators, may not be accessible.
- Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages (normally you can just click “Unsubscribe” at the bottom of each such email or Update your email preference to choose what promotional email you’d like to receive. If you opt out of promotional messages, we may still send you other messages, like those about your account activity (automated emails about new private messages or when someone follows you on The Open Mic) and legal notices.
- Set Your Browser to Reject Cookies: At this time, The Open Mic does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using The Open Mic’s websites, with the drawback that certain features of The Open Mic’s websites may not function properly without the aid of cookies.
- Delete Your Account: While we’d be very sad to see you go, if you no longer want to use our Services 🙁 🙁 🙁 :(, you can delete your TheOpenMic.co account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, just send us an email at firstname.lastname@example.org and we’ll be happy to assists you with your request as soon as we can and always within one month.
EU individuals also have the right to make a complaint to a government supervisory authority.
Controllers and Responsible Companies
The Open Mic’s Services are worldwide. Generally, the “controller” is the The Open Mic company that entered into the contract with you under the Terms of Service for the the product or service you use.
Other Things You Should Know (Keep Reading!)
- In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
- In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.
You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.
Ads and Analytics Services Provided by Others
At the moment we do not work with advertising networks and as you noticed we keep ads to a minimum. We have advertising partners and monthly sponsors who purchase our Sponsor’s Packages in exchange for a promotion of their service, website, platform or event on our websites.
Please note that we never share your personal data with these advertisers and sponsors unless you ask us to do so (for example, if you want to reach out to on of our advertising partners to discuss their service or ask them for additional discount for their product).
That’s it! Thanks for reading.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer, Dmitry Kornyukhov at email@example.com or by mail at:[The Open Mic] [Re: Privacy Compliance Officer] [55 Regent Park Blvd., 1603, Toronto, ON, M5A 0C2, Canada]
- October 10, 2018: Fixed a typo and updated the mailing address for contacting our Privacy Compliance Officer.
- May 24, 2018: Added more specific information to help clarify our practices, included information our 3rd party services, and added information to reflect the requirements of the EU’s General Data Protection Regulation.